Legal
Privacy Policy.
Privacy Policy
1. Who We Are
Lester & Carter Consulting (Pty) Ltd ("Lester & Carter") is committed to protecting the privacy and confidentiality of all personal information we hold. This Privacy Policy explains how we collect, use, store, and protect your personal information in accordance with the Protection of Personal Information Act, 4 of 2013 (POPIA) and other applicable data protection legislation.
Our Information Officer can be contacted at: info@lesterandcarter.com.
2. Information We Collect
We collect personal information in the following circumstances:
When you submit an enquiry via our website contact form
When you subscribe to our intelligence briefing or newsletter
When you engage us as a client or prospective client
When you correspond with us by email, telephone, or in person
Automatically when you visit our website (usage data and cookies)
The types of personal information we collect include: name and contact details; professional title and organization; correspondence and communication records; financial information necessary for billing; and website usage data.
3. How We Use Information
We use personal information for the following purposes:
To respond to your enquiries and provide requested services
To manage our client relationships and deliver advisory engagements
To send our intelligence briefing and thought leadership content (with consent)
To comply with our legal and regulatory obligations
To improve our website and service offerings
To manage billing and financial administration
4. Legal Basis for Processing
We process personal information on the following legal bases: the performance of a contract or pre-contractual steps; our legitimate interests in providing and improving our services; compliance with legal obligations; and your explicit consent where required.
5. Sharing Information
We do not sell personal information to third parties. We may share information with: professional advisors and service providers engaged to assist us in delivering services; regulatory authorities where required by law; and members of our advisory network where necessary for specific mandates and with appropriate confidentiality protections in place.
Any third party with whom we share information is bound by appropriate data protection obligations.
6. Data Retention
We retain personal information for as long as necessary to fulfil the purposes for which it was collected, including compliance with legal and regulatory obligations. For client engagement records, we retain information for a minimum of five years after the completion of an engagement. Website enquiry data is retained for two years.
7. Your Rights
Subject to applicable law, you have the right to: access the personal information we hold about you; correct inaccurate personal information; request deletion of your personal information in certain circumstances; object to or restrict our processing in certain circumstances; and withdraw consent where processing is based on consent.
To exercise any of these rights, please contact our Information Officer at info@lesterandcarter.com.
8. Cookies
Our website uses cookies to improve your browsing experience and to understand how visitors interact with our content. We use essential cookies (required for site functionality) and analytics cookies (to understand usage patterns). You can manage cookie preferences through your browser settings. Disabling certain cookies may affect the functionality of our website.
9. Security
We implement appropriate technical and organizational measures to protect personal information against unauthorized access, disclosure, alteration, or destruction. Our security measures are reviewed regularly and updated in line with evolving best practices and regulatory requirements.
10. Contact
For any privacy-related enquiries or to exercise your rights, please contact our Information Officer:
Information Officer: Lester & Carter Consulting
Email: info@lesterandcarter.com
Tel: +27 10 300 1033
2 Bruton Road, Block A, Nicol Main Office Park, Bryanston, 2191